FAQ

-How soon should I place my cake order?

For our Mini and Small Rum Raisin cakes, no advance order is required. We always have those in stock fresh and ready for pick up. Any other cake must be ordered no less than 48 hours (2 full business days) in advance. Our online order system allows you to place your order a week in advance. If you are not able to place your order online, please call the shop for assistance at 305.945.7773

-What is your order policy?

Not including our Mini and Small Rum Raisin Cakes, ALL of our cakes are made to order, with minimum 48 hours (2 full business days) advanced notice. Full payment is due at the time of ordering. Orders placed 2 weeks or more in advance may place a 50% non-refundable deposit. This ensures that your cake gets made and is ready on time for your event.

-Can I place an order on Saturday for a cake on Tuesday?

No. We need 2 full business days to make your cake. We are closed on Sunday and Monday. Since our cakes are made fresh, you can order a cake for Saturday and it will keep in your fridge, or a cool dry place until you need it on Tuesday. An alternative is to purchase our Mini or Small Rum Cake which we always have ready for pick up.

-What is your Cancellation/ Refund Policy?

Cancellations before 48 hours of delivery are issued a store credit at the Managment's discretion for use on a future order. Cancellations less than 48 hours are not eligible for a credit as we have already started working on the order. There are No Refunds, All Sales are Final.

-Why don't you make custom cakes anymore?

Good question! We are a small family business with limited space and staff. In order to keep providing you with the same great quality traditional cakes we take pride in, we had to suspend custom cakes for the time being.

-Why don't you change the decoration of the Rum and Raisin Cake?

This is Ms. Ray's Signature Cake, and since she started making it 40 years ago, she has never changed the style. It is in the same style that her own mother Irma Alexandre decorated all her cakes, and in honor of Grandmere, we carry on the tradition. There is an upgrade option available if you would like to fancy it up a bit, but that Signature design is one sure way to recognize a genuine Rays Cake.

-How late can I pick up my order?

Our shop closes promptly at 6pm. We recommend you pick up your order by 5:30pm. We are not able to store cakes.

-Do you make Pate (Patties)?

We used to, and just like the Rum Cake, the quality of our Pate was Superior. Unfortunately, the demand became too high and we were not able to maintain the standard to Ms. Ray's satisfaction. We hope to bring this item back when we expand.

-Are Haitians charged sales tax at your establishment?

(Believe it or not this is a Frequenty Asked Question) Sales tax is collected as required by the State of Florida. It is the Law of the Land and No one is excluded, Haitian or Otherwise.

ASK A QUESTION

Write to us